At Daily Basket LLC, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, we are here to help. This Return & Refund Policy outlines the terms and conditions regarding returns, exchanges, and refunds for products purchased.
1. Eligibility for Returns
– Returns are accepted within 30 days of the delivery date.
– Items must be unused, in their original packaging, and in the same condition in which you received them.
– Perishable or consumable goods such as food, beverages, or personal care products are not eligible for return unless defective or damaged.
– Proof of purchase or order number is required for all return requests.
2. Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately within 7 days of receiving your order. We may require photographs of the damaged item and packaging for verification purposes. After review, we will provide a replacement or issue a full refund at no extra cost to you.
3. Non-Returnable Items
– Perishable items (e.g., food, fresh groceries).
– Opened or used products.
– Items marked as final sale or clearance.
– Gift cards or promotional items.
These items are non-refundable except in cases of damage or incorrect shipment.
4. Refunds Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, contact us at the support email provided below.
6. Return Shipping
Customers are responsible for paying return shipping costs unless the return is due to a damaged, defective, or incorrectly shipped product. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item without tracking confirmation.
7. How to Initiate a Return
To initiate a return, please contact us through Amazon’s return request system or email us directly with the following information:
– Order number
– Item(s) to return
– Reason for return
– Photos (if applicable)
Our customer support team will respond within 24–48 hours with instructions for completing your return.
8. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Daily Basket LLC
Tel: +15054413199
Email: contact@dailybasketllc.com
Address: 1209 Mountain Road PL NE STE 4172, Albuquerque, New Mexico 87110, USA